ACCESSIBLE CUSTOMER SERVICE POLICY
Jesse Herman Law supports the full inclusion of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, and the Accessibility for Ontarians with Disabilities Act.
Jesse Herman Law recognizes the diverse needs of all of our clients and customers and will respond by striving to provide services and facilities that are accessible to all.
Jesse Herman Law is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity.
Jesse Herman Law is committed to excellence in serving all clients including people with disabilities and we carry out our functions and responsibilities in the following areas:
1.1. Communication:
We will communicate with persons with disabilities in ways that take into account their disability. This means staff will communicate in means that enables persons with disabilities to communicate effectively for the purpose of using and receiving Jesse Herman Law’s services.
Jesse Herman Law will train staff who communicate with clients on how to interact and communicate with people with various types of disabilities
1.2. Assistive Devices:
Jesse Herman Law is committed to serving people with disabilities who use assistive devices to obtain, use or benefits from our services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by clients with disabilities while accessing our goods or services.
It is the responsibility of the person with the disability to ensure that his or her active device is operated in a safe and controlled manner.
1.3. Use of Service Animals and Support Persons:
Persons with disabilities may bring their service animal on the parts of the premise that are open to the public or other third parties. We will ensure that all staff is trained in how to interact with persons with disabilities who are accompanied by a service animal.
Any person with a disability who is accompanied by a support person will be allowed to enter Jesse Herman Law’s premise with his or her support person. At no time will a person with a disability who is accompanied with a support person be prevented from having access to his or her support person while on our premise.
Jesse Herman Law will provide customers with notice in the event of a plan or unexpected disruption in the ability or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.
The notice will be placed in our reception and on our website.
Jesse Herman Law will provide training to all employees, volunteers and others who deal with the public or third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.
Training will include the following:
The ultimate goal of Jesse Herman Law is to meet and surpass service delivery expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Jesse Herman Law that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
This policy exists to achieve service excellence to clients with disabilities. If anyone has any questions about the policy, or the purpose of the policy is not understood, please contact Jesse Herman.